Reviews and ratings

Reviews and ratings let your customers engage with your business as well as each other, which can help boost your sales. The reviews are presented in a descriptive way while ratings are presented with a five-star classification, where five stars is the highest and one star the lowest rating.

Below is an example of how Reviews and ratings appear on the front end of products when customers click Product details .

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On this page

• Enable/Disable automatic publishing for product reviews
• Publish a product review manually
• Delete a product review
• Search reviews

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Enable/Disable automatic publishing for product reviews

By default, new product reviews are not published to your online store. To manage which reviews appear in your store take the following steps:

1. Navigate to SITE menu and click Edit site .

2. Select the Store settings tab click Product reviews in the quick access menu or scroll down.

3. To Automatically approve reviews, check or uncheck this option.

Note

When the Automatically approve reviews option is unchecked, all new reviews are marked as unpublished and do not appear in your shop until you choose to publish them manually.

Publish a product review manually

1. To manually publish a product review, navigate to SHOP -> Catalog and click Reviews to see a list of all product reviews.

2. Find the product review you wish to publish and approve it by toggling the slider in the Approved column from No to Yes. With that the review will be published in your front end.

Delete a product review

1. To delete a product review, navigate to SHOP -> Catalog and click Reviews to see a list of all product reviews.

2. Select the review you wish to remove, click Delete and confirm deletion with OK.

Search reviews

1. To search for a product review, navigate to SHOP -> Catalog and click Reviews.

2. Enter your search word in the search field under Title or click the Select product and pick the product you want to filter.

3. Press Enter or click the Filter button .